Before Your Visit
Our hospital offers online Pre-Registration for your upcoming, scheduled visit. Please submit your information at least two business days before your arrival. If you are experiencing a life threatening emergency, go directly to the ER or dial 9-1-1. This form is NOT intended for Emergency Room use.
Southwest General Hospital currently accepts the following health plans. If your managed healthcare plan is not listed, please contact 210-921-3500 regarding coverage. Some affiliates may not be listed.
- BCE Emergis
- Regence Blue Cross/Blue Shield –
- Blue Card
- Hmo Blue (HMO)
- Regence (Traditional Plans)
- Federal Employee Program, (FEP) Champus-Tricare
- Community First
- Corphealth Mental
- First Health
- Great-West Healthcare
- Medicare Advantage Plans
- HumanaChoice PPO
- Humana HMO/PPO
- Humana Gold
- Molina Healthcare
- Med-Care Advantage
- Secure Horizons
- Integrated Mental Health
- MultiPlan – Preferred Plan of Texas
- NPPN (Plan Vista Solutions)
- Sterling Insurance
- Texas True Choice
- United Health Care
- Universal Health Network
- USA Managed Care-Non Par
- Vista Hospice
- Workers Compensation – All Plans
Southwest General Hospital maintains medical records for each patient treated at the hospital. To request your medical records, please visit our Health Information Management department between the hours of 8:00 a.m. – 4:30 p.m., Monday through Friday, or call 210-921-3441.
Prior to receiving copies of records or authorizing records to be disclosed, you will be asked to complete the appropriate form and provide proof of your identification with a valid, government issued photo ID.
The appropriate form, along with a copy of your proof of identification, may be faxed to 713-756-8526.
Requests for medical records generally take up to 72 hours to process.
The following form should be used for requests to inspect or obtain a copy of one’s own records or those of a patient for whom you are the legal representative.
The following form should be used for requests to disclose medical records to a third party.
Records needed for continuing care purposes do not require the completion of any of the above referenced forms, but rather will be sent directly to your provider.